如果您最近更換了裝置,或必須刪除並重新安裝《June's Journey》,您可能會發現無法存取您的遊戲帳號。

請放心,在多數情況下,我們可以協助您找回您的島嶼。

為了讓流程更順利,我們一向建議您將遊戲連結到我們提供的任一雲端服務。這樣您就能立即還原帳號,而無需聯絡客服。

依您的裝置而定,您可以透過以下方式連結遊戲:

  • Facebook (建議用於跨平台遊玩) 

  • Apple ID (適用於 iOS 裝置) 

  • Google ID (適用於 Android 裝置) 

更多資訊 請按此 

如果您的遊戲已連結到某項服務,請依照以下步驟進行還原:

  1. 在您的裝置上啟動《June's Journey》。

  2. 使用您先前相同的帳號進行連線。

  3. 遊戲會提示您選擇本機或雲端存檔

如果您的帳號未連結任何社群網路或雲端 ID, 

請填寫下方表單並提交您的資料。我們的支援團隊將很樂意為您查詢,協助您回到遊戲!


Please Submit Your Lost Account Query Here

Kindly provide us with the following details so we can assist you recovering your progress.

The user ID of the newly created account.

The user ID of your original account.

The display name of your original account.

[Optional] If you were part of a Club, please add its name.

The level of your original account. Doesn't have to be precise.

The creation date of your original account. Doesn't have to be precise.

The Diamonds and Coins balance on your original account. Doesn't have to be precise.

[Optional] If you have a receipt for any transaction made with your original account, kindly attach it here.

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