General FAQs

Articles

I received an email asking for my password/credit information. Is this from you?

My account was hacked – how can I receive my items back?

I am having trouble logging into my Facebook/Google Account

I was offended by another player’s conduct/an in-game ad/an in-game item or feature

I purchased coins/virtual items, but I don’t see them in my account

What data/information do you collect on me?

How do I stop receiving your marketing emails?

Why was my account suspended?

Can I delete my account? Can I delete some of the data from my account?

Could my account be reinstated?

Complaints about bugs

Can I ask you to block my purchase option?

What happens if I disagree with your terms of service or disagree with a modification made to your term of service?

Can I have multiple accounts?

I received an email asking for my password/credit information. Is this from you?