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General FAQs

I received an email asking for my password/credit information. Is this from you?

My account was hacked – how can I receive my items back?

I am having trouble logging into my Facebook/Google Account

I was offended by another player’s conduct/an in-game ad/an in-game item or feature

I purchased coins/virtual items, but I don’t see them in my account

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Get to Know Pearl

What is the Scene Rush Event?

What Are Surprise Events?

How do I earn badges?

What is prestige and how do I get it?

Where can I find the Journal? What is it for?

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Artemis Island

Why can't I put my decoration here?

Special decorations

What are the materials for and how do I find them?

Can I expand the island?

How do I get new decorations?

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Adventuring in Pearl's Peril

Athena Island

Why is the scene locked?

Why am I missing a badge?

How do I unlock the next Chapter?

What is the last chapter and what happens after I finish the game?

Adventure Clubs

What are the Adventure Clubs?

Where do I access the Adventure Clubs?

What is the Adventure Club Quest?

Useful information for Adventure Club Presidents

What are the Milestone Club Rewards?

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Iris's Eyes

Boosts in Iris’s Eyes

What is Iris's Eyes?

How can I earn Butterflies?

Pearl's Purse

I don't receive all the tickets my friends send. Why?

Will I lose gifts and requests from friends if I close my mailbox or the game?

What do I need coins for and how do I get them?

How to redeem a gift code?

What do I need Greens for and how do I get them?

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The Passport

Why do I have to pay to change my Pearl’s Peril Passport name?

How do I set my Pearl’s Peril Passport portrait?

Who can see my Pearl’s Peril Passport?

How do I hide my Facebook picture in the Pearl’s Peril Passport?

What is my Pearl’s Peril Passport?

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Apple Single Sign On

Can I connect to Pearl’s Peril with my Apple ID?

How can I make sure that my game is connected to my Apple ID?

The 'Switch User' feature

Troubleshoot Pearl's Peril

Where can I play Pearl's Peril?

How can I find more friends who play the game?

How do I switch off the sound and music?

How do I change my picture?

Why is it important to update the game in the App Store?

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In-App Purchases

My Android purchase doesn't appear in the game

My iOS purchase doesn't appear in the game

My Web purchase doesn't appear in the game

iOS - Refund

Impressum & Legal

Age Guidelines Policies

Responsible Gaming: Self - Exclusion Policy

Privacy Policy for our Games

Terms of Service

Appeal Content Moderation

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